The Customer Success Economy: Why Every Aspect of Your Business Model Needs A Paradigm Shift

The Customer Success Economy: Why Every Aspect of Your Business Model Needs A Paradigm Shift

126 Lei (TVA inclus)
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Cod produs/ISBN: 9781119572763

Disponibilitate: La comanda in aproximativ 4 saptamani

Editura: Wiley

Limba: engleza

Nr. pagini: 384

Coperta:

Dimensiuni: 161 x 235 x 31 mm

An aparitie: 2020

 If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate.

The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer.

  • Shows leaders how their digital implementations will make them more Amazon-like
  • Helps you deliver recurring revenue
  • Shows you how to embrace customer retention
  • Demonstrates the importance of "churning" less

Get that competitive advantage in the most relevant and important arena today—making and cultivating happy customers.


An aparitie 2020
Autor Nick Mehta, Allison Pickens
Dimensiuni 161 x 235 x 31 mm
Editura Wiley
ISBN 9781119572763
Limba engleza
Nr pag 384

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